Policies

Terms & Conditions

​Terms & Conditions

Order Verification / Order Acceptance Policy

After an order is recorded, it is checked and assessed for fraud risk. Risk sales are flagged and held pending a real live person to ensure the sale is valid. Once we have verification completed and information is verified, the order is released and resumed. If we are unable to verify, we are cancel the entire order and will refund the full order.

Your receipt of an order confirmation from us, whether electronic or through any other form, does not automatically indicate our acceptance of your order, neither does it confirm our offer to sell. Builders Area reserves the right after the receipt of your order, to accept or decline your order for any reason or to supply less than the quantity you ordered for any item.

 

Multiple Product Orders

For orders placed for several products, Builders Area does its best to deliver all of the products making up the entire purchase order at the same time. However, if a particular product becomes unavailable at shipping time, it will be shipped as soon as it becomes available unless you choose to cancel the order and inform us earlier. You will then be charged only for the products that are available for shipping. The entire shipping charge may be applied to the first product or products that are shipped on a multiple shipment order.



Copyright and Trademark Notice

You may only use the content of this website to shop or purchase products that are being sold on this site. You are not allowed to copy, reproduce, republish, upload, distribute, or transmit any materials from this website without written consent from Builders Area. The company likewise reserves all other rights that are not expressly granted herein. Unauthorized use of any or all of the materials that appear on this site may violate copyright, trademark, and other applicable laws and may likewise be subject to criminal or civil penalties.



Company Checks

A maximum of 10 (ten) banking days should be allowed starting from the date when you receive confirmation from Builders Area acknowledging the receipt of your company check before your order can be processed. This is in order for the funds in the company check that you issued to clear properly. Builders Area cannot guarantee the availability of the product that you have purchased by the time the funds have cleared or by the time payment has been received.

Returned checks will be charged a $25 fee.


Please mail your company checks to:


Builders Area

100 Congress Ave. Ste 2000

Austin, TX 78701

 

Credit Cards

You may purchase products on Builders Area website using Visa, MasterCard, American Express, and Discover credit cards. It is important that you provide your exact billing address and telephone number to us, just as it appears on your file with your credit card company. Discrepancies and incorrect information will cause unwanted delays in the processing your purchases. Our website’s real-time ordering system feature authorizes your card automatically the moment you place your order and the settlement usually takes 24 hours.


Clicking on the Terms and Conditions button means that you accept that you are liable to pay all the charges incurred during the state of payment default and/or the collection proceedings to recover money as per Section # 409 of the Sarbanes Oxley Act. These expenses stated herein is not limited to actual incurred expenses and/or the expenses for attorney’s fees, court fees, and other expenses associated with or may result from default.



Typographical Errors

In case that the price of a particular product is listed incorrectly due to erroneous pricing information that we have received from our suppliers or due to typographical error, Builders Area reserves the right to cancel or refuse orders placed for any products that are listed with an incorrect price. This right shall also be reserved regardless whether an order has been confirmed or otherwise, and if your credit card has already been charged. In the event that your credit card has already been charged and your order was canceled due to the incorrect pricing, Builders Area shall immediately issue a credit to your credit card account for the amount it was charged against the order.

 

Pricing

While Builders Area strives to provide accurate product and pricing information, pricing or typographical errors may occur. Builders Area cannot confirm the price of any item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Builders Area shall have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.



Product Descriptions

Builders Area attempts to be as accurate as possible. However, Builders Area does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product you purchase from us is not as described, your sole remedy is to return it in unused condition. We have also made every effort to display as accurately as possible the colors and finishes of all products. However, as the actual colors you see will depend on your hardware, we cannot guarantee that your monitor's display of any color or finish will be accurate.



Quotes

Prices stated are valid through the expiration date., however are subject to change without notice in the event of alteration to specifications, quantity or delivery schedules. Pricing is also subject to change due to changes in cost of material, supplies, labor, clerical error, foreign or domestic legislation.



Free Shipping

 Builders Area offers Free Shipping for orders worth $500 dollars and above. This offer excludes free shipping to non-contiguous states of Alaska and Hawaii, and all offshore U.S. territories and possessions, which include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands or foreign contracts, and for orders of goods that require special freight handling and treatment. Products that require special freight handling and treatment refers to goods that have atypical volume, weight, and are more than 70-inches in length, or are extremely fragile or sensitive like glass products. 


Free shipping only applies to purchases of products from a particular brand or manufacturer and not for a combination of two or more brands or manufacturers or if shipment has to be split on customer request. This is because we require to ship orders from different manufacturers from two or more locations and therefore it attracts separate shipping charges. If you are unsure, whether an order qualifies for Free Shipping or not, please contact us directly prior to placing your order. Orders that are not covered by our company’s Free Shipping policy will be subject to standard delivery rates as indicated on the price list.



Dealer Sales / Quantity Limits

Builders Area reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same payment account and also to orders that use the same billing and/or shipping address, or same email address. We will provide notification to the customer e-mail and/or billing address provided should such limits be applied. Builders Area also reserves the right to prohibit sales to dealers. If you are interested in purchasing multiple quantities of items for a corporation or institution, please contact our office.


 

Links

This site has links to other websites that are owned and operated by other parties. Builders Area is not responsible for the operation, dealings, or the content on such websites.



Other Conditions

These Terms and Conditions supersede any terms and/or conditions you include with any purchase order, regardless whether Builders Area signs them or not. Builders Area reserves the right to make changes to this site, including these Policies, Terms and Conditions at any time.


 

Out-of-Stock Products

Builders Area usually ships your products within 24 hours after you place the order. However, there may be instances when the product that you have ordered is out-of-stock, which will cause delays in the completion of your order. Builders Area will keep you informed on the availability of the products that you have ordered, if they are out-of-stock or are unavailable to ship immediately at the time you made the purchase.

 


Privacy on Other Web Sites

The other websites that can be accessed via Builders Area website have their own privacy policies and data collection practices. It will be a good idea to consult the privacy policies on the other websites if you choose to visit and share any of your personal information with the site. Builders Area is not responsible for the actions of the websites that can be accessed through our site.



Disclaimer of Warranties & Limitation of Liability

This site is provided by Builders Area on an "as is" and "as available" basis. Builders Area makes no representations or warranties of any kind, express or implied, as to the operation of our websites or the information, content, materials, or products included on our websites. To the full extent permissible by applicable law, Builders Area disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. 


Without limiting the foregoing, Builders Area disclaims any and all warranties, express or implied, for any merchandise offered on our websites. You acknowledge, by your use of the Builders Area web site, that your use of the web site is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of this agreement.



Limitation of Liability

Neither Builders Area nor any of its affiliates, employees, directors, officers, agents, vendors or suppliers will be liable to you under any legal or equitable theory, whether in tort, contract, strict liability or otherwise, and in no event will Builders Area be liable for any damages in excess of the price paid by you for the product giving rise to any claim.

Privacy Policy

Collection and Use of Personal Information

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Unique Identifiers such as user name, account number, password


We also collect the following information from you:

  • Information about your business such as company name, company size, business type


As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

 

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Assess the needs of your business to determine suitable products
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a catalog
  • Send you a newsletter
  • Send you marketing communications
  • Administer contests and sweepstakes you entered, and notify you if you win
  • Respond to your questions and concerns
  • Improve our Web Site and marketing efforts
  • Conduct research and analysis
  • Display content based upon your interests
  • List you in our member directory made available only to other members

 


Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at cs@buildersarea.com  We enable you to create a profile, and share information such as messages, photos, and videos with others. Please note that we cannot control the actions of others with whom you may choose to share your pages and information.


 

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We never sell your personal information to third parties. We may provide your personal information to companies that offer services to help us with our business activities such as shipping your order or customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

 

We may also disclose your personal information: 

  •  As required by law such as to comply with a subpoena, or similar legal proceedings
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • If Builders Area is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • To any other third party with your prior consent to do so



Third Party E-Commerce Solutions Provider

Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system, and collect your billing information directly from you for the purpose of processing your order. This company does not use this information for any other purpose.

 


Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Websites, you can contact us at support@buildersarea.com

We provide two means for you to make a purchase on our site. You can either use our order form or a third party payment option. If you use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL). If you choose to use a third party payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.

 


Additional Policy Information

Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, contact us at cs@buildersarea.com


 

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to review this page periodically for the latest information on our privacy practices.

Order Receiving Procedure
Returns

​Returns

If the item/s that you ordered are defective or arrive damaged, you must notify us within three (3) business days after you have received it. We shall send you a replacement at our own expense once we have received and have inspected the defective or damaged item/s. Before returning the defective or damaged item/s to us, you must inform us about it either by email or by calling our toll-free number 1-888-800-7789 in order for you to acquire a Return Goods Authorization Number or RGA Number from us.

​Restocking fees

Restocking fee is applied in percentage of item's price depending upon type of the item and condition in which it is returned. You may choose replacement of an item or refund upon return of the item. However, restocking fee is charged for tending the return material, repacking, and retain sellable condition.

When returning items we require you use the same carrier used when the order was delivered. Using a different carrier can result in the return being refused.

We do not accept returns beyond the permissible return window of 30 days of receiving the items. We may apply restocking fee as per the guidelines explained below.

The buyer wants to return an item within the acceptable return window due to change of mind about the purchaseYes
between 25% - 45% fee depending upon the brand and item condition. A minimum of 25% or $25.00 (whichever is greater) will be imposed as a restocking fee.
 The buyer wants to return items received yet in unopened conditionYes
10% restocking fee, customer has to send the item back at own expense, no refund on shipping paid in the order, customer has to take decision of sending unopened item within 14 days.
The buyer refuses to accept the delivery due to visible transit damage or tampering
 No restocking fee
items will be replaced free of cost upon reporting such incidence along with photograph of the parcel
 The buyer receives defective / damaged item  No restocking fee
such parts will be replaced free of cost upon verification of the items
 The buyer returns user-damaged material or used material Returns of used and user-damaged materials are not accepted
 The buyer receives different items than ordered No restocking fee
items will be replaced free of cost upon reporting such incidence upon verification of the item
 Custom Orders / Non stock items Custom orders are non-returnable as well as non stock items ordered per customer’s request, sometimes we’re able to make an exception but restocking at that case is usually 75-80% (as for Assa Abloy brands)
 Any other reason Please contact Returns Department by sending an email to returns@buildersarea.com
Refunds and Credits

Refunds and Credits

Please do not return any item without Return Authorization

We offer refunds as well as replacements depending upon your choice. We do not refund shipping expenses. Restocking fee applies on some returns. 
Please contact Returns Department by sending an email to returns@buildersarea.com for Return Merchandise Authorization number, Ship Back Address, and Restocking Fee if any.


Please do not return any item without Return Authorization as such claims are not honored and accepted.


You may select any of the following modes of refund and timelines:

 Store Credit Immediate after receipt, inspection, and approval of return material
 Credit Card 3 to 5 business days after receipt, inspection, and approval of return material
 Paypal 3 to 5 business days after receipt, inspection, and approval of return material
 Amazon 3 to 5 business days after receipt, inspection, and approval of return material

​​​How to

The return process is simple. All you need to do is send us an email at returns@buildersarea.com informing us of the reason for returning the item/s together with their original order number. Include your name, daytime telephone number, and email address. You will receive an email from us authorizing the return and with the RGA number for the item/s. All products must be unopened, packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that were shipped with the product. Pack the item/s carefully using write the RGA Number clearly on the package, and then send the item/s back to us via the address indicated in the email that you received from us.


Customer satisfaction is one of our foremost goals, which is why we only offer high quality products that have a high level of performance. If the products are not up to your standards, are defective, or arrive damaged, we will gladly replace them or reimburse you for the cost of the product minus the shipping fees.

Shipping Policy

Shipping Policy

Most orders will ship within 24 hours after the order has been placed, provided that the item/s are in stock. Orders that are placed on Saturdays, Sundays, or holidays, will be processed on Monday or the following business day.


Once the item/s that you ordered leave their respective manufacturing facilities, the shipping time will depend largely on the freight company and we will have very little control over it. Builders Area therefore, cannot guarantee when an order will be delivered to you. Please regard the shipping packages and transit times offered to you by Builders Area or by other parties only as an estimate. It will be a good idea to time your orders properly by considering the date when you place the order or any upcoming holidays to avoid delays. Product availability will also depend on the season when the particular item/s are in high demand.


Shipping rates for standard shipping or expedite shipping request for orders that are to be delivered to addresses outside the continental United States, to unincorporated territories of the US, or for item/s that include lockers, glass products, item/s more than 70 inches in length, or are very heavy, shall be calculated upon the receipt of such orders.


As mentioned earlier in the Free Shipping Policy, orders that have several items from two or more brands or manufacturers will be shipped from different facilities according to the locations of the respective manufacturers of the products. The shipping cost for such orders therefore, will have different charges and will have to be added up to the total cost of the item/s.

Shipping Backorders

Sporadically, we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country. If you order more than one item, we'll try our best to send available items together. If only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. 

If we break your order into multiple packages, you will not incur any additional freight charges. In the unlikely we're unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items we're unable to ship. You'll be notified via email of the estimated delivery date for your items, and you will not be charged additional freight charges for items.
Taxes

Applicable sales tax for orders to be delivered to addresses within the same state shall automatically be added to the total cost of order. You will be responsible for all the sales tax and other taxes for orders that are to be shipped to other states.

Disclaimers & Disclosures

Disclaimer of Warranties & Limitation of Liability

This site is provided by Builders Area on an "as is" and "as available" basis. Builders Area makes no representations or warranties of any kind, express or implied, as to the operation of our websites or the information, content, materials, or products included on our websites. To the full extent permissible by applicable law, Builders Area disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, Builders Area disclaims any and all warranties, express or implied, for any merchandise offered on our websites. You acknowledge, by your use of the Builders Area web site, that your use of the web site is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of this agreement.

Limitation of Liability

Neither Builders Area nor any of its affiliates, employees, directors, officers, agents, vendors or suppliers will be liable to you under any legal or equitable theory, whether in tort, contract, strict liability or otherwise, and in no event will Builders Area be liable for any damages in excess of the price paid by you for the product giving rise to any claim.